Knowledge Management Knowledge Management is not about the tools you use, but the plan you implement. There are two aspects of knowledge management: Internal – Storehouse of knowledge and organizational memory for internal research personnel. External – Knowledge customers can access for technical support. What is knowledge? Let's define some terms. Data - Set of facts. Raw material. Information - Message. Data organized for some purpose. Knowledge - Mix of experience, values, information, and expert insight.
Copyright 1999 TxR Global Technology Services, Inc. All rights reserved. Site Design by the Publication Services group.